Red Dirt Mercantile
Shipping & Returns
We pack every order with care from Northwest Arkansas.
Our Commitment
Shopping with Confidence
At Red Dirt Mercantile, every order is thoughtfully packed and shipped from Northwest Arkansas. We believe great customer service is just as important as great products, and we're committed to making your shopping experience simple and enjoyable.
Delivery
Shipping Policy
Processing Time
Orders are typically processed within 1 to 3 business days.
During holidays, market weekends, or seasonal launches, processing times may be slightly longer.
Shipping
We currently ship throughout the United States.
Shipping costs are calculated during checkout.
Tracking information is emailed as soon as your order ships.
Local Pickup
Local pickup may be available during select Northwest Arkansas farmers markets.
Please contact us before placing your order if you’d like to arrange pickup.
Damaged Orders
If your package arrives damaged, please contact us within 48 hours and include photos of the package and products.
We’ll work quickly to make things right.
Satisfaction
Returns & Exchanges
Return Window
Please contact us within 14 days of delivery if there is an issue with your order.
Eligible Returns
Items must be:
- Unused
- In original packaging
- In resalable condition
Non-Returnable Items
Because many of our products are handcrafted or personal care items, we cannot accept returns on:
- Opened soaps
- Opened lotions
- Opened skincare products
- Used household products
- Personalized or custom items
Refunds
Approved refunds are issued to the original payment method after the returned item has been received and inspected.
The Red Dirt Promise
Our Promise
We're a small family business that truly appreciates every customer. If something isn't right with your order, we want to hear from you. We'll always do our best to make it right.